PAWsitive Edmonton Pet Expo

I was at PET EXPO Edmonton for two days, it was PAWesome. Everyone told me that they recognized my bark, even when other dogs were barking.
I raised $210 for the two Pet Expo designated charities, and got to visit with two of my great sponsors: Kaytie Stack of K9 Awareness Centre and Karah McDonald of Bone & Biscuit Sherwood Park.
The best part was Charmaine and I doing our presentation on having a PAWesome 2011. She talked about having a purpose and how when I got connected with my purpose (spreading joy and helping from the heart), my life changed (and my behavior improved). The number one question we heard at our booth this weekend has only four words--- “Is this THE Toby?” It was four paws up feeling! I pawdographed a ton of books, cuddled lots of people, and made friends with many new furry friends (and met my first reptile).

Check out this picture of me on the new Spot On Treadmill that K9 Awareness had on display.
This week I challenge you to reach out and connect with someone new, make that person feel special just like everyone made me feel when they came to meet me at Pet Expo.
Until next time---let’s make it a PAWsitive week!

Unique habits set us apart from others

We all have our unique habits and qualities. Toby has such a funny way of sleeping in the vehicle. One would think because he gets the whole back seat that he would stretch out and take up the whole space. Not our Toby! Toby sleeps with his head on the floor (resting softly on his two front legs which are crossed on the floor and his butt on the back seat) . To each his own.

What are the unique habits and qualities that make you who you are?

The Bark that Echos

Well, I love Wednesdays! It was my afternoon to volunteer at Alberta Hospital Edmonton, clearly my favorite day of the week. It was too cold to go outside (minus 25 degrees Celsius) so we played fetch in the basement hallway, the patients taught me a few new tricks, and I learned how loud my bark really is --- it echos in the hallways.

Unique habits set us apart from others

We all have our unique habits and qualities. Toby has such a funny way of sleeping in the vehicle. One would think because he gets the whole back seat that he would stretch out and take up the whole space. Not our Toby! Toby sleeps with his head on the floor (resting softly on his two front legs which are crossed on the floor and his butt on the back seat) . To each his own.

What are the unique habits and qualities that make you who you are?

Come visit Toby at Edmonton Pet Expo Jan 22 and 23, 2011

http://www.petexpo.ca/whats-on

GET YOUR PAWDOGRAPHED BOOK FROM TOBY

Do you get “IT”? A tail wagging Customer Service Experience

Some businesses get it, and some REALLY GET IT!
By “IT” I mean the customer service WOW experience. Rick and Martine work at the Sherwood Park Greyhound, and Charmaine was in line on a very busy day several days before Christmas. They made the line up wait more than bearable, in fact, they made it fun. Despite being run off their feet, they greeted every person who walked through the door with a sincere smile, made eye contact, and kept people in conversation. They seemed to be having fun. The energy created a ripple effect of pawsitivism through the crowd. Then, the icing on the cake was when Rick coordinated all the children in the line to join in together to sing Away in a Manger. This was one of Char's Christmas highlights.
I was at the Greyhound for half an hour and Charmaine did not see one person shifting, sighing or shuffling or rolling their eyes or making comments about the wait. This is an example of a team that gets IT and customers left in a great frame of mind, which is a benefit for the staff in the business they will visit next. Char will be following up with a shout out to Greyhound to acknowledge these staff, and to our community newspaper.

Toby Blog

I love Wednesdays because it is my afternoon to volunteer at Alberta Hospital Edmonton, however, because of the PAWlidays, I am doing some extra volunteer time with the patients. I had a great time this evening visiting with eight patients. The patients always tell me how much joy I bring them, I often wonder if they know the feeling is mutual. My volunteer time is the highlight of my week!